Draft for legal review. This text is not yet binding and will be finalized before launch.
Privacy policy
Last updated: October 11, 2026
1. Who we are
[Legal entity name, address and registration number]. We act as data processor for the customer data that merchants handle through the platform, and as controller for account and website data.
2. Data we collect
Account details, billing details, usage data, and the conversation data processed on behalf of merchants (messages, contact details, orders).
3. How we use it
To provide and secure the service, bill subscriptions, provide support and, with consent, send product updates.
4. AI processing
Conversation data is processed by AI providers under zero-retention agreements. It is never used to train shared models.
5. Sharing and sub-processors
We share data only with the sub-processors listed on our Security page, under contracts that protect it.
6. International transfers
Data is hosted in the EU. Transfers outside the EU rely on adequacy decisions or standard contractual clauses.
7. Retention
Messages are kept for 24 months by default; merchants can shorten this. Account data is deleted within 30 days after closure.
8. Your rights
You can access, correct, export or delete your data, and object to processing. Contact us at the privacy address below. You may also contact the INPDP (Tunisia) or your EU data protection authority.
9. Contact
Privacy questions: contact@sellyza.com.